Next buttons on embedded card form are not working

  • Greg Jantti
    Asked on September 22, 2019 at 8:38 AM

    www.energycredit.site/lee-survey 

    The buttons for navigation and also the submit button are not working on the mobile site. Any idea why this is happening?

  • Elton Support Team Lead
    Replied on September 22, 2019 at 9:35 AM

    There's an element in your website at the bottom section that covers the lower part of the form when viewed on mobile. This makes the buttons and the navigation unclickable.

    Next buttons on embedded card form are not working Image 1 Screenshot 30

    Deleting this element fixes the problem. Here's my test:

    Next buttons on embedded card form are not working Image 2 Screenshot 41

    Or you can add a max-height property in your form's iframe embed code and limit the height to about 400px. So in your iframe embed code, find the style attribute and add max-height:400px;

    Example:

    style="width: 1px; min-width: 100%; height: 539px; border: none;max-height:400px;"