Unable to download PDF fillable form

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    Asked on September 22, 2019 at 12:31 PM

    A short time ago, I created a form on the pdf editor and could download it easily. Now, after editing that form, when I try to download it, a screen comes up asking if I want to download through Jotform.com and says I can choose what sites can download it. 


    I just want to download it to my computer like I did before. Is this no longer possible? If possible, how do I do that. It is an entry form for an event that I plan to place on our club website for download directly. I did not want to go through jot form as we only have a free account....and thought your pdf form builder was free to use??

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    Answered on September 22, 2019 at 12:56 PM


    You are right, you should be able to download your PDF form through the PDF Editor using the download button on the upper right corner on the PDF editor page. I logged in to your system and able to download your PDF form without showing the message or question you mentioned.

    1569170925PDF download.JPG

    May I ask if you are downloading the form as shown above? Or can you provide us a screenshot with the message you are showing when you try to download your form?

    How to Post Screenshots to Our Support Forum

    For your reference: How to Create a PDF Form

    We will wait for your response.

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    Answered on September 22, 2019 at 12:59 PM

    I logged out and logged back in and then it worked. Very strange. Now my problem is that the

    download has a huge blank space that makes the form 4 pages instead of three, but in the editor, it does not show up that way.
  • Profile Image
    Answered on September 22, 2019 at 01:24 PM

    Thank you for confirming that the original issue you posted in this thread is now fixed. As for your new concern, I have moved it to a new thread considering it is about another topic.

    Here's the link to the new thread — https://www.jotform.com/answers/1974002

    We will be responding to that thread soon.

    To avoid confusion, please refer to that thread if you have any follow-up questions about your new concern.