Why isn't payment working on my order form?!

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    JonathanMaynus
    Asked on September 22, 2019 at 01:46 PM

    Everything else is working fine but no one can pay! 

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    Mike_G
    Answered on September 22, 2019 at 03:00 PM

    We would like to apologize for any inconvenience. Please make sure that the PayPal Checkout integration in your form is completely connected.

    1569178188zt14_40_29.png

    It should show like the one in the screenshot below once it is connected.

    1569178137zt14_43_16.png

    How-to-Integrate-Form-to-PayPal-Checkout

    If after connection you are still experiencing any issues, you can also try removing the existing PayPal Checkout payment field in your form and then add a new one after.

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    JonathanMaynus
    Answered on September 23, 2019 at 02:39 AM
    I did that and that's what made it worse, because now there's not even a
    checkout option
    ...
  • Profile Image
    Mike_G
    Answered on September 23, 2019 at 05:11 AM

    I have checked your form and it appears that you have deleted the PayPal Checkout payment field in your form.

    You can add it back form Form Elements under the Payments tab.

    1569229816zt05_08_04.png

    Please set it up after you have added it back to your account — How-to-Integrate-Form-to-PayPal-Checkout

    You need to have a PayPal Business account to setup PayPal Checkout integration with your form.

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    JonathanMaynus
    Answered on September 23, 2019 at 07:39 AM
    That's what I've been trying to do and I cannot get it to connect.
    ...
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    JonathanMaynus
    Answered on September 23, 2019 at 07:39 AM
    It keeps saying that my business account isn't verified, even though I know
    for sure that it is! I even called PayPal and they told me that my email is
    already verified
    ...
  • Profile Image
    JonathanMaynus
    Answered on September 23, 2019 at 07:39 AM
    When I get it to say that it's connected, there's no checkout button on the
    actual form!
    ...
  • Profile Image
    Richie_P
    Answered on September 23, 2019 at 10:17 AM

    We do apologize for the inconvenience.

    I have checked your form https://www.jotform.us/form/92588142128158 but it seems your PayPal checkout is not connected.

    Can you please share in which part of the authentication are you getting the error?

    If possible, can you please share a screenshot.

    Can you please try to login to your PayPal Business account and then integrate your form with PayPal checkout?

    I just tested my sample PayPal checkout integration and I was able to connect using my PayPal business account.

    Looking forward for your response.


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    JonathanMaynus
    Answered on September 23, 2019 at 11:39 AM
    Did you get the link to the video? It was too large of a file to attach to
    the email
    ...
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    Richie_P
    Answered on September 23, 2019 at 12:44 PM

    Unfortunately, we did not receive the video link.

    You may share the link in this thread .

    Can you please test your form if you are able to integrate the using PayPal Standard?

    https://www.jotform.com/help/391-How-to-Integrate-Form-with-Paypal-Standard-


  • Profile Image
    JonathanMaynus
    Answered on September 23, 2019 at 03:39 PM
    I tried PayPal standard but it does not have a checkout button on the
    actual form
    ...
  • Profile Image
    JonathanMaynus
    Answered on September 23, 2019 at 03:39 PM
    I tried PayPal standard, but like I said, It doesn't put a submit of
    checkout option
    ...
  • Profile Image
    JonathanMaynus
    Answered on September 23, 2019 at 03:39 PM
    I manually put a submit button, and it seems to have worked
    I just dont know if payments will actually go through
    ...
  • Profile Image
    Richie_P
    Answered on September 23, 2019 at 03:54 PM

    I have checked your form and it seems you have integrated your form with PayPal Standard.

    You may try to test your form using sandbox mode.

    Guide:https://www.jotform.com/help/390-How-to-Test-your-PayPal-Payment-Form

    If you need further assistance, let us know.