Secure JotForm is being blocked in Internet Explore (IE)

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    elle_steiner
    Asked on March 26, 2013 at 02:31 PM

    I'm using a secure JotForm on this page: https://giving.brighamandwomens.org/climbclub_waiver, but on Internet Explorer, when you try to submit, you get this message:

     

    "Content was blocked because it was not signed by a valid security certificate."

     

    How do I fix this????

    Thank you.

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    Welvin
    Answered on March 26, 2013 at 03:18 PM

    Hi,

    Seems to be working fine on my end. What is your OS and IE Version? Just to let you know that our SSL Certificates are valid and still working.

    Thanks

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    elle_steiner
    Answered on March 26, 2013 at 03:25 PM

    It's happening for me on a Windows PC, running IE8, also other people have complained about it - I don't know what they are running. It doesn't seem to happen on the Mac. Is there any way to fix this?

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    Welvin
    Answered on March 26, 2013 at 04:05 PM

    Hi,

    I'm sorry for too many test submissions. I'm just trying to replicate the issue, unfortunately, I can't. It works fine on my end.

    I have just cleared your forms cache, I hope this helps.

     

    Thanks

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    elle_steiner
    Answered on March 27, 2013 at 09:41 AM

    I'm still getting the error message on Internet Explorer. I've used the secure code option. Do you have any idea why it's doing this?

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    pinoytech
    Answered on March 27, 2013 at 10:30 AM

    Hi,

    We apologize for the inconvenience that may have caused. Let me forward this issue to our next level support for further investigation since I was able to replicate the issue using lates version of IE. As soon as this issue sorted out, we will inform you immediately.

    Thank you!

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    elle_steiner
    Answered on March 27, 2013 at 01:57 PM

    I've just noticed, this is happening on ALL JotForms all of a sudden! Can you tell me why this might be happening? I would have to have to remove all of the JotForms from all of the pages we use, but right now NONE of them are working!

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    elle_steiner
    Answered on March 27, 2013 at 02:20 PM
    Is there any way you can give me a timeline of when this will be fixed? We use a lot of JotForms, and we're getting emails from people trying to fill them out. I just need to know if I need to find an alternative resource for forms.
    It's all very confusing, because they all used to work, and now, all of a sudden, this is happening.
    Any information you could give me would be helpful.
    Thank you.
    Elle Steiner
    Brigham & Women's Hospital
    Web Designer, ePhilanthropy
    esteiner2@partners.org
    617.424.4358
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    jefreylandicho
    Answered on March 27, 2013 at 02:52 PM

    I tested your form using Internet explorer and was not able to reproduce the same issue as well.

    Can you try replacing the jotformpro.com to jotform.com in your embed code and see if it solves the SSL issue in your end?

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    elle_steiner
    Answered on March 27, 2013 at 02:56 PM

    I assure you, it is happening on my PC and I've had calls from people saying they are seeing the same thing and cannot submit the form. The funny thing is that this never happened before, now ALL JotForms on all the pages we have them, this is happening. We haven't changed anything on our end, so this is very puzzling. I think some of the other people who were having issues may have been in IE7. I'm using IE8.

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    jefreylandicho
    Answered on March 27, 2013 at 03:04 PM

    We have reported this issue to our developers and they are looking into it what is causing this issue. For the meantime, please try doing the suggestion I made in my previous post and see if it helps solves the SSL issue.

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    elle_steiner
    Answered on March 27, 2013 at 03:06 PM

    I will give that a try.

    Also, I have a user who just reported the error when using IE8 in Windows XP.

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    elle_steiner
    Answered on March 27, 2013 at 03:17 PM

    Changing from "jotformpro" to "jotform" didn't solve the issue.

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    Welvin
    Answered on March 27, 2013 at 03:35 PM

    Hi Elle,

    This thread is already forwarded to our Level 2 Suport/Developers. You may consider using the Normal Form for now while waiting for a resolution from them.

    Thanks for your understanding and patience on this matter.

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    elle_steiner
    Answered on March 27, 2013 at 03:36 PM

    What is the 'Normal Form'?

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    Welvin
    Answered on March 27, 2013 at 03:39 PM

    Hi Elle,

    Normal Forms are those form using the URL that start http://form or http://www and not https://secure or https://www.

    You will need to re-embed your form without checking the "Secure" box to have the normal form.

    Thanks