Problems with the notification email

  • FabAcademy
    Asked on September 23, 2019 at 5:12 AM

    We are Fab Academy Coordination, and we are experimenting with problems with the email that we receive after the applicant to our program send the form (Fab Academy 2020 - STUDENTS Application Form): the notification email that we receive is missing some of the fields of the form (Name of the applicant, proficiency, etc.).

    Can you please help us?

    Jotform Thread 1974490 Screenshot
  • Richie JotForm Support
    Replied on September 23, 2019 at 9:09 AM

    I have checked your email content and it seems you have manually added fields in your email content.

    To clarify, do you want to show the fields you have added manually?

    Problems with the notification email Image 1 Screenshot 30

    It seems you may have updated your form and the email content was not updated.

    You may try creating a new notification to update the fields automatically.

    Problems with the notification email Image 2 Screenshot 41

    Guide:https://www.jotform.com/help/25-Setting-up-Email-Notifications

    Please give it a  try and let us know if the issue still remains.

  • FabAcademy
    Replied on September 26, 2019 at 10:34 AM

    problem solved! thanks