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RTADAsked on September 23, 2019 at 6:36 AM
Hi,
I have a Bronze account which i pay annually but when i've logged in today my account is saying its a free 'limited' account and i need to upgrade!!
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Richie JotForm SupportReplied on September 23, 2019 at 9:45 AM
We do apologize for the inconvenience.
I have checked your account and you have canceled your Bronze monthly subscription I-EMA7KY49GYS6 however, you Bronze yearly subscription I-KN53TR5FL3E3 is still active.
I have corrected your account and you're in the Bronze subscription.
If you need further assistance, let us know.