my account is showing as a free limited account

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    RTAD
    Asked on September 23, 2019 at 06:36 AM

    Hi,

    I have a Bronze account which i pay annually but when i've logged in today my account is saying its a free 'limited' account and i need to upgrade!!

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    Richie_P
    Answered on September 23, 2019 at 09:45 AM

    We do apologize for the inconvenience.

    I have checked your account and you have canceled your Bronze monthly subscription  I-EMA7KY49GYS6 however, you Bronze yearly subscription I-KN53TR5FL3E3 is still active.

    I have corrected your account and you're in the Bronze subscription.

    If you need further assistance, let us know.