Issue with Show Conditionals not hiding fields when other options are selected

  • Profile Image
    sharecare
    Asked on March 26, 2013 at 03:32 PM

    Hello,

     

    First, let me say that I have a form already existing for another business unit that uses conditionals to hide and show fields fine.

    I am working on a new form and had working conditionals to Show fields upon a selction all working fine. However, I had to change some of the values that trigged the conditionals (they had "Doctoroz.com" in the values that I changed to "DoctorOz.com" for capitalization).

    Upon making these changes to the values that trigger my "Show" conditions, the conditions stopped working. i get that, the value changed. So I went through all of my conditions and selcted the updated values I want to based my conditions on. No change. Every field shows on my form regardless of conditions set. So i removed every condition and decided to start from scratch. Even just ONE show condition is not working and I've left the form like this for investigation. I have it set:

    When the  "My request is related to:" field is set to "The Dr. Oz TV Show" I have a condition that says show the "
    Please pick a category for your Dr. Oz Show request:" field. However this field displays on initial load of the form and for every selection in the "My Request is Related to:" Field.

    http://form.jotform.us/form/30795280067155

    I have cleared cache and tried Firefox 18 and the current Safari. You'll see the form is completely blown out right now, there are many fields I want to show only based on conditions. Thanks so much for your help.

     

    Kevin

  • Profile Image
    Mike_T
    Answered on March 26, 2013 at 04:22 PM

    Thank you for contacting us.

    There was a problem with the Link URL value on your form image.

    I have changed it from /"http:/www.doctoroz.com/oz-watch to http://www.doctoroz.com/oz-watch, and now conditions should be fine.

    Please feel free to contact us if you need any further assistance.

  • Profile Image
    sharecare
    Answered on March 26, 2013 at 04:27 PM

    Interesting... Thanks Mike! Will keep this in mind and try to keep my html cleaner!

     

    Kevin

  • Profile Image
    Mike_T
    Answered on March 26, 2013 at 04:28 PM

    You are quite welcome Kevin. Thank you for using our services.