If I subscribe to any plan, what is the cancellation policy?

  • Profile Image
    Linda Francica Laraqui
    Asked on September 23, 2019 at 10:53 AM

    Hi there, I understand we hit our limit for the month. However, we just have this busy month, and hardly any submissions some months. If I delete some of those submissions, will be account still be disabled? Also, if I sign up, what is the cancelation policy? Thanks!

  • Profile Image
    Answered on September 23, 2019 at 12:07 PM

    I checked your account and you reached your 100 submission limit per month. Also, deleting submission data will not help. You need to increase your monthly limit if you want to continue using the form for this month by upgrading your account. 

    To upgrade your account, please follow this guide: https://www.jotform.com/help/331-How-to-Upgrade-My-Account

    What is the cancelation policy?

    If for any reason you decide you want to cancel your account within 30 days of your payment, we’ll issue a full refund. To do so, just email the Jotform Support Team at support@jotform.com or contact us here in the Support Forum.