Account or Form Suspended

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    Curt 
    Asked on September 23, 2019 at 03:32 PM

    Hi Jotform team! My account "FRC2" will not allow me to login. It notes that it is SUSPENDED and I was hoping to reach out and resolve any issue or problems to be able to login to my account.

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    KrisLei
    Answered on September 23, 2019 at 04:45 PM

    Hi,

    We apologize for the inconvenience. We have re-activated your account, you can now log in and proceed on using the form.

    Thank you for your understanding. 

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    Curt 
    Answered on September 24, 2019 at 02:42 PM

    Thank you! My other account 'FRC5' is also suspended. Is this for the same reason?

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    JohnRex
    Answered on September 24, 2019 at 02:57 PM

    Hi Curt,

    As checked, your account "FRC5" has been suspended as this form: Event Intake Form contains a Copyrighted Logo. It is considered as a scam and violates our Terms of Use.

    15693514401975353.png

    We understand this might not be the case with your form, yet we had to act according to the general rule to be in compliance with our Terms: Free accounts with non-corporate emails showing suspicious forms must be suspended immediately. 

    In order to reactivate your account, kindly provide us the following information:

    1. The URL where your forms are used.

    2. Your website or proof of affiliation to a legitimate institution.

    3. Share with us a document that will prove that you're authorized to use the said logos.

    We also need you to change your registered email to a corporate one to avoid getting flagged again by our phishing detector.

    Send these proofs to reviewers@jotform.com with Thread #1975353 as your subject. We will let you know about the status of your account after a thorough review of your proofs.

    Or, we can just remove the logos and lift the suspension of your account.