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Alexander HunteAsked on September 23, 2019 at 4:18 PM
Have a client trying to fill out the below form however getting stuck,
please see attached
https://form.jotform.com/91565159033155 . <<< form being used. -
David JotForm Support ManagerReplied on September 23, 2019 at 5:30 PM
We apologize for the inconvenience. Is your form embedded in a web page? Please share the URL of the web page if this is the case.
Also, do you allow us to try doing a real submission in your form in order to test it? And, can you confirm if the form gets stuck in a specific browser or device(mobile or laptop)?
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Alexander HunteReplied on September 23, 2019 at 5:39 PMYes it is web-based
Here is link https://form.jotform.com/91565159033155
Customer cant fill it out. yes will keep you posted.
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David JotForm Support ManagerReplied on September 23, 2019 at 5:48 PM
I just did a real submission through Google Chrome browser, and it worked fine:
Please ask your client to try clearing his browsers cache, or using another browser. Let us know if the issue persists.