A client is trying to fill out the below form, but it is getting stuck.

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    Alexander Hunte 
    Asked on September 23, 2019 at 04:18 PM

    Have a client trying to fill out the below form however getting stuck,
    please see attached

    https://form.jotform.com/91565159033155 . <<< form being used.

    Screenshot
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    BDAVID
    Answered on September 23, 2019 at 05:30 PM

    We apologize for the inconvenience. Is your form embedded in a web page? Please share the URL of the web page if this is the case.

    Also, do you allow us to try doing a real submission in your form in order to test it? And, can you confirm if the form gets stuck in a specific browser or device(mobile or laptop)?

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    Alexander Hunte 
    Answered on September 23, 2019 at 05:39 PM
    Yes it is web-based
    Here is link https://form.jotform.com/91565159033155

    Customer cant fill it out. yes will keep you posted.
    ...
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    BDAVID
    Answered on September 23, 2019 at 05:48 PM

    I just did a real submission through Google Chrome browser, and it worked fine:

    1569275270worked.png

    Please ask your client to try clearing his browsers cache, or using another browser. Let us know if the issue persists.