Upgrading and resetting count at the beginning of the month

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    Asked on September 24, 2019 at 12:53 PM

    We are almost out of submissions for this month so we would like to upgrade to the Bronze plan.  However, I find it to be more convenient from our end if we can upgrade on the first of the month, when the counts reset. 

    Is it possible for us to pay a prorated price for the rest of this month, so we can upgrade now, and then so we can be billed on the 1st of October for a full month for the first full month?  If so, how do we do this?  

    Thank you.

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    Answered on September 24, 2019 at 01:16 PM

    Hi @andoverdikids!

    If you do upgrade your account now you will be charged every month on the same day. Unfortunately, we do not do prorated pricing for the remainder of the month. 

    However upon checking your account, it is currently under the FREE Plan, if you would like to upgrade please do so via your account.