What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    my form is not updating - e signature boxes not appearing

    Asked by jambaproducoes on March 27, 2013 at 02:17 AM
    not updating
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    Answered by glennlee on March 27, 2013 at 03:50 AM

     

    I tried to update a form in my end and I did not replicate the issue. I also checked your forms and I can see the e-signature field in one of your form. The form title is Formulario dos talentos 2 . Is this the form you are referring to? 

    I have also cleared your form cache in our end. Please try to clear your browser cache and see if that helps. Thanks

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    Answered by jambaproducoes on March 27, 2013 at 03:54 AM

    actually i am refferign to the form formulario dos talentos 1 - you can see that i have multiple signature boxes in the edit form menu - however they do not show up on the preview mode! http://www.jotform.com//?formID=30779227915665

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    Answered by pinoytech on March 27, 2013 at 05:21 AM

    Hi,

    I have now submitted a ticket to our dev team with regards to this issue. As soon as they fixed the issue, we will inform you immediately.

    http://jotform.me/answers/197679-form-not-reflecting-the-changes-i-made-not-updating-#13

    Thank you!

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    Answered by donadioj on March 27, 2013 at 11:27 AM

    Hello, 

    I also tried to add the e-signature field without any luck.  I only see a line on my form without the ability to perform any action.  I tried in both Safari and Firefox.

    Thank you

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    JotForm Support

    Answered by Welvin on March 27, 2013 at 12:53 PM

    Hi Dona,

    Have you embedded this form somewhere? May we have the webpage URL so we can check? 

    Thanks

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    JotForm Support

    Answered by kenneth on March 27, 2013 at 12:57 PM

    Hi,

    This should work from now, sorry for the trouble cause.

    Thanks,
    Kenneth 

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    Answered by sidharth_kch on March 27, 2013 at 01:44 PM

    @donadioj

    The e-Signature issue is resolved. Can you please check and let us know if it works for you.

    Thanks,

    Sidharth

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    Answered by jambaproducoes on March 27, 2013 at 03:02 PM

    hey guys! i would like to take some time out to thank you! Pinoytech, Welvin, Kenneth, and Sidarth! I am really enjoying working with the support team - you guys respond quickly to the issues and seem to put a lot of dedication and effort into solving the issues -

     

    Thank you so much from JAMBA PRODUCOES in Rio De Janeiro, Brazil!

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    Answered by jambaproducoes on March 27, 2013 at 03:02 PM

    i forgot to thank Glenniee!

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    Answered by sidharth_kch on March 27, 2013 at 03:05 PM

    On behalf of entire JotForm team, You are welcome.

    Glad to know that your issue was resolved. Should you have any questions please feel free to contact us.

    Thanks,

    Sidharth

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    Answered by donadioj on April 08, 2013 at 04:54 PM

    Thank you, yes it's now working for me as well!  Fantastic.