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    Moving to a new server

    Asked by jkrogman on March 31, 2011 at 09:06 PM

    Hi there,

     

    We moved to a new server and our forms stopped working.

    Do you have any ideas why that is? Are there any security rules like IP check or something like that?
    Not sure why these are no longer working.

    Before attempting to debug I thought I'd ask, in case this is a common issue when moving old code to a new server.

    Our domain is www.buyprinting.com

    thanks,

    tim

    Page URL:
    http://www.buyprinting.com

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    Answered by allanftd on April 01, 2011 at 04:01 AM

    Hi jkrogman,

    This is an interesting scenario. May we get a few more details about the problem you're experiencing? Does your form not display entirely/partially, or are you not receiving form submissions from your visitors?

    The IP check (if enabled) will only apply to the visitors who go to your website and fill out your form. As far as I know, it does not check the web server itself.

    I would recommend trying to copy-paste the JotForm embed code once again and see how it will work after doing that.

    Please let us know if you have any other questions or concerns. Thank you for using JotForm!

    JOTFORM SUPPORT