Registrations made are not successful and do not show up in the corresponding Excel spreadsheet

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    Asked on March 27, 2013 at 04:41 AM


    We are currently experiencing several issues in the use of the online form at the URL attached below. Attempts to register using the form were made and the registrant clicked 'Submit Form'. A 'Please wait' message showed up. No change and no movement on the webpage after that. After 15-20 minutes, the 'Please wait' message is still on. The URL link that was used to access the excel spreadsheet of successful registrations was visited to download the latest spreadsheet of successful registrations. Several registrations were not reflected in the spreadsheet. Hence, we think his means that those registrations did not go through.

    Many potential participants who want  to register for the event face this problem and it is hampering their registration process, resulting in much frustration. Please help.


    Thanks and Regards,

    Joshua Tei



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    Answered on March 27, 2013 at 05:40 AM

    Hi Joshua,

    We apologize for the inconvenience that may have caused. I have check your form (not embedded) and it's working fine. However, when I check your website where your form embedded and made some test, I was able to replicate the issue. Have you tried already embedding your form code in to your website using iFrame method? If not, can you please give a try and see if the said issue still persist or not?

    Thank you!

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    Answered on March 27, 2013 at 05:51 AM

    Hi. Thank you very much for your prompt reply. May I know what test did you conduct that allowed you to replicate the issue?

    I am checking with my associate to see if he had embedded the form using iFrame.