Our jot form returns 4 identical pictures and clunky in operation?

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    Mav
    Asked on March 27, 2013 at 04:55 AM
    Hi there, our jotform returns 4 identical pictures, even though on my test I selected 4 different pics? I'm using a iPad, and selecting pics from its stored pictures?In addition it seems a little clunky, on submitting it stalls, please wait appears for a lengthy time and then there is no confirmation of submittance?We test fired it several times last month and was operating alot smoother? We have now applicants struggling with the form.
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    jonathan
    Answered on March 27, 2013 at 06:52 AM

    Hi,

    Since you are using iPad, the issue probably is browser specific. 

    Can you tell us which browser did you use in your iPad? If possible try also using other browser like Opera mini.

    I also suggest you re-embed the form on your website using its iframe code. Use this guide: How-to-Get-the-iFrame-Code

    Thanks.