Information not saving though continue forms later is enabled on form

  • Profile Image
    heytripster
    Asked on September 25, 2019 at 03:03 PM

    Hey,

    We send our forms to people for submissions.

    We've some long forms with some condition settings.

    People filling the forms but then they click to save&Continue later button.

    They get an email with the link to continue later. 

    They click the link in the email but they see most of their texts/filled details are lost. 

    How can i reach the forms saved to continue later but not submitted yet?

    Because thats a long one you know. People don't want to fill all the fields again.

  • Profile Image
    JohnRex
    Answered on September 25, 2019 at 04:20 PM

    If you wish to check who attempted to save their progress, go to your form's SUBMISSIONS PAGE > then click the INCOMPLETE SUBMISSIONS icon.

    156944270503-19-2018-1521409213.png

    This would open a modal popup listing all the pending submissions so far, along with their respective SESSION IDs.

    156944273403-19-2018-1521409290.png

    To view their current progress, copy the SESSION ID and append it to the URL below:

    https://www.jotform.com/XXXXXXXXXXXX?session=YY-YYY-YYYY

    Where XXXXXXXXXXXX is your FORM ID and YY-YYY-YYYY is the SESSION ID you grabbed from the SUBMISSIONS PAGE.

    Related GuideSetting-up-the-Continue-Forms-Later-Feature-in-Card-Forms 

    Also, would you mind sharing the form in question please so we could also check?