What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Show/Hide not working

    Asked by Daniel Shock on March 27, 2013 at 08:44 AM

    Hello.  I just discovered your site, love the product.  I am haveing trouble with the show/hide function.  The form is my Employee Access form.  The first time I set this up, it worked great - It was setup so that when the reseach and development dept was chosen in the department field, the research email groups were then shown.  Then I got feedback that I needed to include more departments.  So, I added those departments to the condition and it broke.  Even going back to the orginal configuration does not work.  I can only get it to hide all the time, or show all the time.  Any help would be appreciated.  Also, I have tried multiple browsers and reset cache..etc.

    Page URL:
    http://jotform.us/form/30805586423152

    Screenshot
    email cache product site
  • Profile Image

    Answered by pinoytech on March 27, 2013 at 10:14 AM

    Hi Daniel,

    We apologize for the inconvenience that may have caused. Let me forward this issue to our next level support for further investigation since I was able to replicate the issue of your form even on the clone form.

    Thank you!

  • Profile Image

    Answered by danielshock on March 27, 2013 at 02:03 PM

    Thank you! I changed the "&" to a "/" and that is currently working as a substitute.