When you reply to a submission and the person replies back, where does their email go?

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    ICFforms
    Asked on March 27, 2013 at 09:57 AM

    I needed the submitter to provide additional information on her form, so I replied to her submission and asked for the information.  She said she received the email and responded, but I'm not sure where the response went.  Does her response automatically get updated on her submission?

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    aytekin
    Answered on March 27, 2013 at 10:05 AM
    It goes to the from address you defined when you sent the email. If it had a spelling error the email might get lost. Can you ask the customer what was on the TO field of the reply they sent?
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    ICFforms
    Answered on March 27, 2013 at 10:27 AM

    Thank you.