- ICFformsAsked on March 27, 2013 at 09:57 AM
I needed the submitter to provide additional information on her form, so I replied to her submission and asked for the information. She said she received the email and responded, but I'm not sure where the response went. Does her response automatically get updated on her submission?
- JotForm FounderaytekinAnswered on March 27, 2013 at 10:05 AMIt goes to the from address you defined when you sent the email. If it had a spelling error the email might get lost. Can you ask the customer what was on the TO field of the reply they sent?
- ICFformsAnswered on March 27, 2013 at 10:27 AM