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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Our lightbox form not working

    Asked by on March 27, 2013 at 10:17 AM


    Our company's lightbox contact form is not working. The contact us form pops up in blank empty white box in Firefox v19.02, IE 10 and Opera v12.14. It show fine in Chrome's ;atest version fine. Is there a problem. Please let me know asap.




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    JotForm Support

    Answered by Welvin on March 27, 2013 at 11:59 AM

    Hi Billy,

    Please edit your Doctype Declaration to this one:

     <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">

    Let us know if this helps or not.


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    Answered by omnigon on March 27, 2013 at 12:11 PM

    We are having this same problem and forms that were working fine yesterday are no longer working. We haven't made any changes to the forms at all.

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    Answered by telecomefficient on March 27, 2013 at 12:12 PM

    I am having the same problem and this did not correct for it.

    http://te.joyasolutions.com - the request quote form at the top right.

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    Answered by sidharth_kch on March 27, 2013 at 01:09 PM


    What is the URL of your webpage? Have you embedded your form with LightBox embed method? If you are having issues with your lightbox coming blank in other browsers except chrome, the issue is already reported to our development team. Please stanby while the issue is resolved.




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    Answered by sidharth_kch on March 27, 2013 at 01:13 PM


    The Lightbox issue is resolved. Can you please check if it is working for you?



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    Answered by fcrp on July 01, 2013 at 07:33 PM

    lightbox is not RESOLVED!

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    Answered by pinoytech on July 01, 2013 at 10:36 PM


    Can you please open separate thread with regards to the issue and please include the URL of your website where your form embedded for further assistance?

    Thank you!