One of my managers has difficulty receiving email notices.

  • Profile Image
    AgilityAssoc.Canada
    Asked on September 26, 2019 at 10:03 AM

    Hi,

    Perhaps you can shed some light on this problem.

    Form: AAC Trial Application (83354135430955)

    The manager for these submissions is not getting all of them delivered to her. I have checked the email address to see it was blocked or on the bump list and she is not. The cache has been cleared a number of times. 

    I have checked the Notifier email recipients many times. When I check outgoing email to her I see that all the submission for this form have been emailed out.

    She checks her junk email box and they are never there. Some clubs are submitting 2 and 3 times. On a number of occasions I have forwarded her the submission and she gets it OK.

    Is it possible the "From" might be the problem? 

    The email address in question is; registrar@aac.ca 

    Do you have any suggestions?

    best,
    Robert

  • Profile Image
    AgilityAssoc.Canada
    Answered on September 26, 2019 at 12:56 PM

    Additional info that may help us ... or not.

    The following 4 submissions she only received only one of, green highlight.


    Laura Fiumidinisi

    24 Sep 2019

    9640= ID 4451839650116877967


    Veronica Garber

    24 Sep 2019

    9639= ID 4451543817619449177

    9638= ID 4451540457615104103


    Michelle MacDonald

    23 Sep. 2019

    9632= ID 4451014082524797245


  • Profile Image
    Mike_G
    Answered on September 26, 2019 at 01:57 PM

    We would like to apologize for any inconvenience. I have checked the submission IDs of the submission you included in your last reply, however, those submissions are from a different form, not from the AAC Trial Application form.

    I have also checked the mail logs for those submissions and I didn't find any failed email attempts sent to the email addresses set as recipients of the email notification in your form.

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    There are 2 email recipients set on the email notification on that form and none of those email addresses are on our Bounce list.

    Can you try changing the Sender Email of the email notification set up in that form from noreply@formresponse.com to noreply@jotform.com, please?

    Also, I'm not sure if this would really help, but you can try setting up new email notification in your form after deleting the existing one that's having an issue.

    How-to-Delete-Notifications-Autoresponder

    Setting-Up-Email-Notifications

  • Profile Image
    AgilityAssoc.Canada
    Answered on September 27, 2019 at 11:16 AM

    Hi,

    I made an inaccurate assumption about the form she had difficulty with for these particular submissions. This form is actually The Dog ID Application form. She gets submissions for both of these forms as well as a couple of others.

    She forms forms below. I cannot verify if all are a problem, only the ones highlighted for sure.

    61013950784960  Dog ID
    83354135430955  Trial App. (new)
    80704754652964  Trial App. (old, open for edits only)
    90416458290964  Trial App. Fr.
    70563229843965  Dog ID Fr.
    60917387727973  Junior Handler App.

     I did create a second Notifier for ~30955, and have both set to from: noreply@jotform.com 

    I have set the remaining 5 for the same email address.

    Some of these forms are rarely used so the feed back on there failing or not can be a long wait. That is if I get any feed back.     

     Best,
    Robert

  • Profile Image
    Mike_G
    Answered on September 27, 2019 at 12:13 PM

    Thank you for giving us an update. If, in any case, the issue persists on the second email notifier for the ~30955 form and after you have changed the sender email of the email notifications, please feel free to let us know so we can help you further.