The form is not sending a PDF report after submission.

  • Profile Image
    murrayresources
    Asked on September 26, 2019 at 10:28 AM

    Hi, I'm having issues with the output for two forms...

    https://form.jotform.com/murrayresources/candidate-application

    - the form is not sending a PDF after submission. I think I turned it off? When it was doing so, it wasn't showing the information in the same order as is on the form.

    - can someone help me make sure it submits a PDF with the same info as on the form (in the same order)


    https://form.jotform.com/murrayresources/disclosure

    - same as above for this one


  • Profile Image
    BDAVID
    Answered on September 26, 2019 at 11:45 AM

    Thank you for contacting us, we will be glad to check these forms.

    1) The first form has the PDF attachment feature enabled in the notification and autoresponder, so it should be sending them on each submission:

    1569512117candidatereport.png

    That PDF report appears to be in the same order:

    Form:

    1569512297order.png

    PDF:

    1569512322PDFreport.png

    Please note that you can also try creating a new one if the current one is not updated with all your form fields:

    1569512487NewPDFDocument.png

    2) The second form is not sending the PDF report, because the PDF Attachment feature is disabled in the autoresponder, and notification:

    1569512607PDFattachment.png

    Please follow this guide to enable it: https://www.jotform.com/help/503-How-To-Include-Submissions-As-PDF-Attachment-In-The-Email-Notifications

     

    Hope this helps, let us know if you have more questions.