Cannot access my form

  • mmcquiller
    Asked on September 26, 2019 at 11:17 AM

    I created a form already, when I paid for my subscription I did was not asked about login info. This is my form https://form.jotform.com/92470606338156, I need access to the submission now. Can someone please assist me.


  • Vanessa_T
    Replied on September 26, 2019 at 12:49 PM

    It seems that you created two accounts.

    Your current account is on a Free plan.

    Meanwhile, the account which owns the form is a paid subscription. It's email address is mc****dy@gmail.com.

    Please login using that account to view the form. If you happen to forgot the password, please request a reset password link by following this guide:

    How-to-reset-the-password