Order ID missing

  • secretarycanicrossireland
    Asked on September 26, 2019 at 12:56 PM

    Hi, I have completed a form for people to fill in, but some people have contacted me to say that they are getting a message saying Order ID is missing from the form submission when they are trying to fill it in.
    Can you advise me how to fix this please,
    Thanks,
    Louise

  • denis_calin Jotform Support
    Replied on September 26, 2019 at 1:45 PM

    Hi Louise!

    You are receiving this error because you have not finished connecting your form to PayPal yet:

    1569519667Screen Shot 2019 09 26 at 10 Screenshot 10

    Please click on the Connect with PayPal button and follow this guide to finish setting up the PayPal integration on your form: How-to-Integrate-Form-to-PayPal-Checkout.