New Account Is Now Suspended on log in screen

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    Hyder_William 
    Asked on September 26, 2019 at 06:07 PM

    New Account Is Now Suspended on log in screen and will not allow me to log in

    Cam you admin check my account please and allow me to log in

    Hyder_William

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    David
    Answered on September 26, 2019 at 06:49 PM

    Your account was suspended due to violation of our terms of use: https://www.jotform.com/help/8-Terms-of-Use

    "Phishing. You agree that Jotform, Inc. may terminate your Jotform Service immediately if a form's purpose is found to be deceptively obtaining, for example: sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately."

    1569537945creditcard.png

    Asking for credit card information is not allowed. We have deleted those fields in order to reactivate your account. If you need to create a payment authorization form, it must be done through any of the available payment gateways, please check this guide: https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization

    Let us know if you have more questions, we will be glad to assist you.

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    Mo 
    Answered on September 26, 2019 at 08:20 PM

    our account is also suspended. Please check 
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    Kevin
    Answered on September 26, 2019 at 09:12 PM

    Mo, 

    We will assist you on the following thread: https://www.jotform.com/answers/1980122 

    Thanks.