What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    SSL Certificate Name Mismatch Error for secure.jotform.com

    Asked by Alex Lindgren on March 27, 2013 at 12:54 PM

    I am getting an SSL validation error for secure.jotform.com.  Attached is the error shown by Fiddler (an HTTP debugging proxy - see http://fiddler2.com/fiddler/help/httpsdecryption.asp).  This domain is used when we have a secure JotForm on our page which does a POST to https://secure.jotform.com/submit.php

    According to an SSL checker (http://www.sslshopper.com/ssl-checker.html#hostname=secure.jotform.com), this domain (secure.jotform.com) has a "SSL Certificate Name Mismatch Error." See the following page about this error:
    http://www.sslshopper.com/ssl-certificate-name-mismatch-error.html
    Because of this problem with the certificate for secure.jotform.com, users are experiencing problems with JotForm on Internet Explorer 8 and 9.
    I hope this issue with secure.jotform.com can be resolved quickly so we can continue to use JotForm for our various clients.
    Page URL:
    http://www.sslshopper.com/ssl-checker.html#hostname=secure.jotform.com

    Screenshot
    JotForm name secure.jotform.com secure.
  • Profile Image
    JotForm Support

    Answered by Welvin on March 27, 2013 at 02:24 PM

    Hi Alex,

    Thanks for reporting. I have forwarded this thread to our Level 2 Support for further investigation. We'll let you know for updates.

     

    Thanks

  • Profile Image
    JotForm Support

    Answered by Welvin on March 27, 2013 at 02:31 PM

    While we investigate this issue, I would suggest to use the Normal Form instead so it will work without SSL Errors.

     

    Thanks

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    Chief Technology Officer

    Answered by eee on March 27, 2013 at 04:42 PM

    Hi Alex,

    Problem has been solved, it may take a few minutes to reflect DNS changes on your end,

    Kindest Regards,

    Ertugrul.

  • Profile Image

    Answered by BriteStripe on March 27, 2013 at 04:52 PM

    I have a client who is still receiving certificate errors when she receives an email notification from JotForm about a form submission. She is receiving the following two errors and they are sporatic. She seems to get the error a few times a day on a few different emails, but not on every email consistently. Here is a screen capture of the error she is receiving:

    The form that they are using can be found here: http://www.pioneerathletics.com/Contact-Us_ep_48-1.html

    Any ideas? Again, she is receiving this error in her email client when opening the form submission notification email. Thank you in advance.

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    JotForm Support

    Answered by Welvin on March 27, 2013 at 05:42 PM

    Hi,

    As you could see, the Certificate is Valid until March 2015. I suggest you to ask her to Install the Certificate so she won't see that warning again. It's all safe by the way.

    Thanks

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    Answered by BriteStripe on March 28, 2013 at 12:14 PM

    Thank you. I did have her install the certificate and she is still receiving the same error randomly. I have tested it on my PC as well and I'm receiving the same sporatic error. There is clearly an issue with the security certificate on JotForm's end as the certificate is coming up invalid or does not match the name of the site. Needless to say, I can't go to their IT department and say that I heard on a forum to just install the certificate because 'it's all safe by the way'. I think the root problem needs to be fixed.

    After reviewing the forum, I'm not the only one having this problem. When can the community expect a solution?

  • Profile Image
    JotForm Support

    Answered by Welvin on March 28, 2013 at 01:29 PM

    Hi,

    Our Chief Technology Officer will surely received your message. I'll note this as well.

    Just one more I could suggest is that, please try to clear your browsing data (Browser Cache, cookies, offline data). See it this will help.

    Thanks

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    Answered by drivo on May 17, 2013 at 02:31 PM

    Hi,

    I am also coming across an error saying that the certificate forms.jotform.com is a name mismatch. What can I do to solve this? On Chrome browsers the form does not show up. There is an error message that reads: 

    This webpage is not available
    The webpage at https://form.jotform.us/form/30506156800142 might be temporarily down or it may have moved permanently to a new web address.
    Error 501 (net::ERR_INSECURE_RESPONSE): Unknown error.
    Thanks.
  • Profile Image
    JotForm Support

    Answered by jonathan on May 17, 2013 at 04:55 PM

    @drivo

    Hi, it would immensely help speed up investigating your own issue if you create a separate topic/post for it. Please try to do that here https://www.jotform.com/contact

    In your new created post, provide as much detail as you can. If the form is embedded on a webiste, please share to us the URL of the website where the form was used.

    On immediate check, I tell you that this secure URL https://form.jotform.us/form/30506156800142  is incorrect. It should be https://secure.jotform.us/form/30506156800142 (try this).

    I checked the correct secure URL and was able to view the form in Chrome browser.

     

    Thanks.

  • Profile Image

    Answered by nikkitsings on July 17, 2014 at 10:23 AM

    People are getting this error on my form:

     

      There is a problem with this website's security certificate.
     
     
     
     
     
    The security certificate presented by this website was issued for a different website's address.
     

    Security certificate problems may indicate an attempt to fool you or intercept any data you send to the server.
      We recommend that you close this webpage and do not continue to this website.
      Click here to close this webpage.
      Continue to this website (not recommended).
     
    More information
    If you arrived at this page by clicking a link, check the website address in the address bar to be sure that it is the address you were expecting. When going to a website with an address such as https://example.com, try adding the 'www' to the address, https://www.example.com.

     

    For more information, see "Certificate Errors" in Internet Explorer Help.

  • Profile Image
    Chief Technology Officer

    Answered by eee on July 17, 2014 at 10:28 AM

    Hey @nikkitsings,

    You're using wrong URL for your Form.

    Please use https://secure.jotform.co/form/32953612154856

    Thanks,

    - Ertugrul.