Generating Unique Numbers, Adding Unique Numbers to Notification Mails and Adding Team Members to Notification Mail List

  • Matthew Turner
    Asked on September 27, 2019 at 6:17 AM

    Hi, 

    We're currently building a new webstore with the help of ekm.com. I'd like to embed a webform on the site to act as a 'support form'. Basically, it will require our customers to fill in their details, submit and image and provide a diagnosis. Once submitted, we would want the customer to be sent a unique support number directly to their email address whilst our support team would also receive the information along with the same unique support number. Is this possible with JotForm? 

  • craig Jotform Support
    Replied on September 27, 2019 at 7:34 AM

    You can generate unique numbers via using "Unique ID" element which is located at Form Elements > Widgets.

    1569583284Screen%20Shot%202019 09 27%20a Screenshot 10

    Also, you can change Unique ID Properties.

    1569583331Screen%20Shot%202019 09 27%20a Screenshot 21

    Then please follow these steps for Email Settings

    1. Click form Settings

    1569583585Screen%20Shot%202019 09 27%20a Screenshot 32

    2. Click EMAILS > Notification

    3. Click the pen button

    1569583744Screen%20Shot%202019 09 27%20a Screenshot 43

    4. Enable "Unique ID" box

    1569583817Screen%20Shot%202019 09 27%20a Screenshot 54

    5. Click the "RECIPIENTS"

    6. Add your support team members' emails to this field.

    1569583986Screen%20Shot%202019 09 27%20a Screenshot 65


    If you require any further assistance feel free to let us know.