Generating Unique Numbers, Adding Unique Numbers to Notification Mails and Adding Team Members to Notification Mail List

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    Matthew Turner 
    Asked on September 27, 2019 at 06:17 AM

    Hi, 

    We're currently building a new webstore with the help of ekm.com. I'd like to embed a webform on the site to act as a 'support form'. Basically, it will require our customers to fill in their details, submit and image and provide a diagnosis. Once submitted, we would want the customer to be sent a unique support number directly to their email address whilst our support team would also receive the information along with the same unique support number. Is this possible with Jotform? 

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    craig
    Answered on September 27, 2019 at 07:34 AM

    You can generate unique numbers via using "Unique ID" element which is located at Form Elements > Widgets.

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    Also, you can change Unique ID Properties.

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    Then please follow these steps for Email Settings

    1. Click form Settings

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    2. Click EMAILS > Notification

    3. Click the pen button

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    4. Enable "Unique ID" box

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    5. Click the "RECIPIENTS"

    6. Add your support team members' emails to this field.

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    If you require any further assistance feel free to let us know.