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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Accessing my account

    Asked by Matthew Machin on April 01, 2011 at 05:56 AM

    I have an account with Jotform and have been receiving submissions to this email address, but I have forgotten my username. I have gone to the reset option which worked before, but now it won't recognise my email address. What is wrong?

    Thank you and I look forward to hearing from you



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    Answered by allanftd on April 01, 2011 at 06:28 AM

    Hi Matthew,

    Thank you for sharing your concern. I have checked our member database and it appears that you have created your forms as a guest. You should have a JotForm account in order to manage your forms and view your submissions. 

    You should see something like this on the left side when you go to JotForm website:


    Just create an account by clicking the button and use your own email address. Your guest account will be merged with this new account automatically.

    Please let us know if we can be of further assistance. Thank you for using JotForm!