The PDF editor is not displaying the uploaded images

  • Profile Image
    abix
    Asked on September 27, 2019 at 10:40 AM

    good morning guys


    What happen ?

    I have several problems ...


    1- sending the form is very slow (about 30 sec)

    2 - even the potale seems slow to me

    3 - the PDF EDITOR section no longer includes the attachments.


    see Attachment

    Screenshot
  • Profile Image
    Kiran
    Answered on September 27, 2019 at 11:58 AM

    As I check the form in the build mode, it seems to be loading normally. However, the PDF editor for the form 92401390686358 is displaying the message as shown in your screenshot and the other form is displaying the images uploaded without any issue. This may be due to the form has no submissions received yet. Please try sending a test submission to the form and see if that helps. 

    If the issue still persists, please try creating a new PDF document. Please get back to us if you need any further assistance. We will be happy to help. 

  • Profile Image
    IvayloK
    Answered on September 27, 2019 at 01:31 PM

    The conditions and the notifications of the form should not be a problem. We have seen much heavier forms, which work normally.

    I checked your PDF document and I do not see the error message at the moment. I have cleared Form Cache. Can you please test again?

    If the issue still persists, please try to create a new PDF document and use it.

    Looking forward to your response.

  • Profile Image
    abix
    Answered on September 27, 2019 at 02:04 PM

    thank you so much for your help.


    I'll ask you one last question.


    on the PDF, it often happens to me that the fields that I deleted appear again.



  • Profile Image
    IvayloK
    Answered on September 27, 2019 at 02:15 PM

    Since a ticket has been opened here regarding another matter, I have moved your last question to the following thread:

    https://www.jotform.com/answers/1981369-It-often-happens-to-me-that-the-fields-that-I-deleted-appear-again