- cmccraeAsked on March 27, 2013 at 02:14 PM
I recently decided to upgrade my service from the free to the $10 a month service. Originally my user name was cmccrae, but when I was going through the payment option I decided to put email@example.com as my user name. Since the person who was attached to cmccrae is no longer with our organization. I am not sure if by doing this I screwed something up. I dont see the upgraded service attached to the cmccrae account and I cannot log in with the firstname.lastname@example.org user name because in reality an account was never created with it. I hope this makes sense. We need the submission for to work on our website denimdayusa.org as soon as possible because we use it as a registration form for our big annual awareness campaign. The registration form doesnt show up at all now. Please help! If needed call our office at 213.955.9090 and ask for Omar or Darcy. Thank you for your time.Page URL:
- JotForm SupportWelvinAnswered on March 27, 2013 at 02:50 PM
Your payment is Pending for Review on our end.
Since you have enterred the wrong username, I am thinking of declining the Payment then give you correct link for upgrading your account.
What account should be upgrade? Is it, cmccrae ?
- JotForm SupportWelvinAnswered on March 27, 2013 at 02:52 PM
By the way, here's the link.
For Premium Subscription: http://sites.fastspring.com/interlogy/product/jotformpremium?referrer=cmccrae (The account cmccrae is attached on this URL, please do not alter if this is the right account to be upgraded).
- cmccraeAnswered on March 27, 2013 at 07:22 PM
I already submitted a payment though. I also already recieved the confirmation Ref# 70501870. I also am now able to log in with both email@example.com and with cmccrae and they both go to the same account. But my form is still NOT working on my denimdayusa.org website and under my account it stills says FREE, NOT PREMIUM.
- JotForm SupportWelvinAnswered on March 27, 2013 at 07:25 PM
I've fixed that. Your account is now Premium. Please kindly re-log if you can't see the changes.