When will my account upgrade?

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    Asked on April 01, 2011 at 06:44 AM

    I upgraded my account but it still is showing the standard settings. How long should this normally take?



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    Answered on April 01, 2011 at 11:50 AM

    Hi there,

    I'm very sorry about this but there seems to be some confusion over your account.  I see that it is scheduled for downgrade, not an upgrade.  I will assign this to the next level so that we can investigate it.  Can you please let me know when you sent the request and how?

    Thank you,


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    Answered on April 02, 2011 at 01:59 AM

    When was this upgrade? Can you send us the purchase number you see on the email you received after the upgrade.

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    Answered on April 02, 2011 at 12:32 PM

    Plimus Sales
    (Ref# 41515747)


    This was sent to my email. I got an email a few hours later saying it had been downgraded - again! Not very impressed.

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    Answered on April 02, 2011 at 08:39 PM

    Please can someone explain!!!!!!

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    Answered on April 04, 2011 at 03:41 AM


    I checked your payment history and here is the status of your payment with the reference number you posted:


    Hope this helps.