- CalculonAsked on April 01, 2011 at 06:44 AM
I upgraded my account but it still is showing the standard settings. How long should this normally take?
- DanielGriffinAnswered on April 01, 2011 at 11:50 AM
I'm very sorry about this but there seems to be some confusion over your account. I see that it is scheduled for downgrade, not an upgrade. I will assign this to the next level so that we can investigate it. Can you please let me know when you sent the request and how?
- JotForm FounderaytekinAnswered on April 02, 2011 at 01:59 AM
When was this upgrade? Can you send us the purchase number you see on the email you received after the upgrade.
- CalculonAnswered on April 02, 2011 at 12:32 PM
This was sent to my email. I got an email a few hours later saying it had been downgraded - again! Not very impressed.
- CalculonAnswered on April 02, 2011 at 08:39 PM
Please can someone explain!!!!!!
- JotForm SupportliyamAnswered on April 04, 2011 at 03:41 AM
I checked your payment history and here is the status of your payment with the reference number you posted:
Hope this helps.