What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    When will my account upgrade?

    Asked by Calculon on April 01, 2011 at 06:44 AM

    I upgraded my account but it still is showing the standard settings. How long should this normally take?



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    Answered by DanielGriffin on April 01, 2011 at 11:50 AM

    Hi there,

    I'm very sorry about this but there seems to be some confusion over your account.  I see that it is scheduled for downgrade, not an upgrade.  I will assign this to the next level so that we can investigate it.  Can you please let me know when you sent the request and how?

    Thank you,


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    JotForm Founder

    Answered by aytekin on April 02, 2011 at 01:59 AM

    When was this upgrade? Can you send us the purchase number you see on the email you received after the upgrade.

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    Answered by Calculon on April 02, 2011 at 12:32 PM

    Plimus Sales
    (Ref# 41515747)


    This was sent to my email. I got an email a few hours later saying it had been downgraded - again! Not very impressed.

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    Answered by Calculon on April 02, 2011 at 08:39 PM

    Please can someone explain!!!!!!

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    JotForm Support

    Answered by liyam on April 04, 2011 at 03:41 AM


    I checked your payment history and here is the status of your payment with the reference number you posted:


    Hope this helps.