HIPAA - "Hidden to protect your privacy"

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    Asked on September 27, 2019 at 04:56 PM

    I have a form located here: https://form.jotform.com/92548477778176

    The form is set to autorespond to the client's email with an attached pdf of the forms information so that they can have a copy of what was filled out. I also have a list of email recipients in my office that need to get a copy of the form data. Instead of getting form data, I see a lock icon and a "Hidden to protect your privacy" but no information at all. So the question is, how am I supposed to have the client who is filling out this form receive their own information and our office staff see the information now that I upgraded to the HIPAA servers?

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    Answered on September 27, 2019 at 05:43 PM

    Hi @DanielRadulescu,

    Please check this guide to help you set up the notifications and autoresponders for HIPAA forms: How-to-use-Notification-and-AutoResponder-emails-in-HIPAA-accounts

    Guide: How-To-Include-Submissions-As-PDF-Attachment-In-The-Email-Notifications

    Please let us know if you have any further questions.

    Thank you