-
Bobbye SandmanAsked on September 27, 2019 at 6:30 PM
I was in a rush to create this account because I needed something to collect information from a lot of people fast. I created an account with you under b***dm**@gmail.com and your app worked great but now I realize I can not create an excel spreadsheet because that was the wrong address. My address is b***dm**@***rv*lley.com. I can not change my information on my tablet and I can not access my account online because the password is not working. Please help. I have 50 peoples information on this list. Can you please change my account to the ***rv*lley.com account!!!!!!
-
David JotForm Support ManagerReplied on September 27, 2019 at 6:53 PM
The account username is "bobbye". If you have access to the email address "b***dm**@gmail.com", you may reset the password as shown on this guide: https://www.jotform.com/help/579-How-to-Password-Protect-a-Form
-
Bobbye SandmanReplied on September 27, 2019 at 7:29 PMI DO NOT HAVE ACCESS TO THE Gmail account it does not exist. Can you please change the email to bsandman@deervalley.com
________________________________
... -
Augustine_OReplied on September 27, 2019 at 7:44 PM
Hi,
The email address has been successfully changed to b***dm**@d***va***y.com. You can try restting your password using this email. Kindly follow the steps on this guide: How-to-reset-the-password.
Please, let us know if you need any further assistance and we will be happy to help.