I created my account under the wrong address and now I can not get my info

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    Bobbye Sandman 
    Asked on September 27, 2019 at 06:30 PM

    I was in a rush to create this account because I needed something to collect information from a lot of people fast.  I created an account with you under b***dm**@gmail.com and your app worked great but now I realize I can not create an excel spreadsheet because that was the wrong address.  My address is b***dm**@***rv*lley.com.  I can not change my information on my tablet and I can not access my account online because the password is not working.  Please help.  I have 50 peoples information on this list.  Can you please change my account to the ***rv*lley.com account!!!!!!

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    BDAVID
    Answered on September 27, 2019 at 06:53 PM

    The account username is "bobbye". If you have access to the email address "b***dm**@gmail.com", you may reset the password as shown on this guide: https://www.jotform.com/help/579-How-to-Password-Protect-a-Form

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    Bobbye Sandman 
    Answered on September 27, 2019 at 07:29 PM
    I DO NOT HAVE ACCESS TO THE Gmail account it does not exist. Can you please change the email to bsandman@deervalley.com
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    Augustine_O
    Answered on September 27, 2019 at 07:44 PM

    Hi,

    The email address has been successfully changed to b***dm**@d***va***y.com. You can try restting your password using this email. Kindly follow the steps on this guide: How-to-reset-the-password

    Please, let us know if you need any further assistance and we will be happy to help.