Client keep getting a cookie issue with adobe sign even though cookies are enabled.

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    manifestationbabe
    Asked on September 27, 2019 at 10:26 PM

    Client keep getting a cookie issue with adobe sign even though cookies are enabled.  They have tried multiple devices and browsers.  Any ideas?

    Screenshot
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    AshtonP
    Answered on September 27, 2019 at 10:41 PM

    Thank you for writing to Jotform support.

    I have tried to fill this form on Google chrome on Mozilla and its working fine at my end. Let me check this on safari as well. I'll check this and get back to you with an update.

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    AshtonP
    Answered on September 27, 2019 at 11:04 PM

    I have just tried to open this in safari as well and it is working fine at my end.

    Here is a screenshot for reference:

    1569639301Capture.PNG

    Here are the cookie settings in the browser:

    1569639452Capture2.PNG

    When you will go ahead and click "Sign with Adobe Sign", it will still ask for accepting the cookies. Click on Accept:

    15696395993.PNG

    After that, if the preview window is minimized, right-click on it and select open frame in New window

    15696396575.PNG

    And you are good to go then:

    15696397236.PNG

    Let me know if it's still not working and also provide the version of safari browser so that we can check and proceed accordingly.