Client keep getting a cookie issue with adobe sign even though cookies are enabled.

  • manifestationbabe
    Asked on September 27, 2019 at 10:26 PM

    Client keep getting a cookie issue with adobe sign even though cookies are enabled.  They have tried multiple devices and browsers.  Any ideas?

    Jotform Thread 1981795 Screenshot
  • AshtonP
    Replied on September 27, 2019 at 10:41 PM

    Thank you for writing to Jotform support.

    I have tried to fill this form on Google chrome on Mozilla and its working fine at my end. Let me check this on safari as well. I'll check this and get back to you with an update.

  • AshtonP
    Replied on September 27, 2019 at 11:04 PM

    I have just tried to open this in safari as well and it is working fine at my end.

    Here is a screenshot for reference:

    1569639301Capture Screenshot 10

    Here are the cookie settings in the browser:

    1569639452Capture2 Screenshot 21

    When you will go ahead and click "Sign with Adobe Sign", it will still ask for accepting the cookies. Click on Accept:

    Client keep getting a cookie issue with adobe sign even though cookies are enabled. Image 32

    After that, if the preview window is minimized, right-click on it and select open frame in New window

    Client keep getting a cookie issue with adobe sign even though cookies are enabled. Image 43

    And you are good to go then:

    Client keep getting a cookie issue with adobe sign even though cookies are enabled. Image 54

    Let me know if it's still not working and also provide the version of safari browser so that we can check and proceed accordingly.