Issue with Conditions Setting in Form

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    Asked on September 28, 2019 at 10:34 AM


    When a specific city is select in my form, there should a corresponding graphic/field that should be shown.

    While this happens in the form, ALL of the corresponding graphics are shown on the PDF form once submitted.

    Can this be corrected?

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    Answered on September 28, 2019 at 11:17 AM

    Upon checking your form, I see that what you refer to as "graphics" are created using multiple Text elements on the builder page. I understand that those elements are only shown on the form based on an answer in another field. However, that's not how it works with the PDF copy of the submissions. If you added each "graphics" (text element) on the PDF Document, then all of it will be shown regardless of the answer in the other field. Conditions do not affect the design or the content of the PDF Document. I believe what would work for you is to update the content of a single "graphic" (text element) based on another field's answer.


    Or, you can also just have multiple PDF Documents containing different "graphics" for different answers on another field. Then, you can do what is instructed in this guide — How-to-Email-Different-PDF-Document-Templates-Based-on-Users-Answers

    Feel free to contact us again anytime if you have any follow-up questions.