Paid overdue account- please un-suspend account can not log in

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    Chloe Dunn 
    Asked on September 29, 2019 at 08:00 PM

    Hello,


    I had my credit card cancelled as it was hacked, therefore my automatic payments declined, as a result, I have had a suspension activated on my Jotform account.


    I have now paid the overdue invoice, could you please grant me access to my account again?


    Thank you


    Chloe 

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    Girish
    Answered on September 29, 2019 at 08:52 PM

    We apologize for this inconvenience. Your account was suspended due to too many credit card attempts. I can see that you have now successfully paid for the Bronze monthly plan. I've activated your account now.

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    Socialmediacreative
    Answered on September 29, 2019 at 08:59 PM
    Many thanks- I did try to update the card last week but the system kept
    glitching and not saving for me.
    I appreciate you activating my account for me.
    Thank you
    Chloe
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    Socialmediacreative
    Answered on September 29, 2019 at 09:29 PM
    Hello again,
    Have all my forms been deleted?
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    Girish
    Answered on September 29, 2019 at 09:51 PM

    All your forms are present in your account. I believe you may have logged off from your Jotform session and hence not able to view the forms. Please ensure that you are logged in to JotForm.

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    Socialmediacreative
    Answered on September 30, 2019 at 12:51 AM
    Oh, I see- thank you- I panicked for a minute there.
    I have re logged in again and can see them now.
    Thanks for your assistance,
    Chloe
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