Subscription charge! Please refund!

  • Deborah Church
    Asked on September 30, 2019 at 7:55 AM

     $171 was charged to my account and I need it refunded ASAP. I didn’t sign up for a membership and I canceled it today. I need my money back please. 


    Deborah Church

  • John Support Team Lead
    Replied on September 30, 2019 at 8:42 AM

    Hi Deborah,

    I can't seem to find an account with active subscription associated with your email: Debm*****@gmail.com. 

    Please let us know the account username and/or the form URL located in your account so we could check.