Why Square payments are not showing up?

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    LWGatesForms
    Asked on September 30, 2019 at 08:53 AM

    I had a user test my form and I cannot tell if the Square payment actually went through.

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    jherwin
    Answered on September 30, 2019 at 10:08 AM

    Are you working on this form?

    https://form.jotform.com/92525429177161

    If so, I checked the submissions for that form and only see test submission. Meaning, there is no actual charge in the credit card of the user who submits your form.

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    LWGatesForms
    Answered on September 30, 2019 at 10:51 AM
    I think I found the problem and I got the transaction to go through. However, I set the form to send a receipt link from Square. I have not recieved that as of yet.
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    AshtonP
    Answered on September 30, 2019 at 11:55 AM

    Hello, We are glad to know that you are able to identify the problem. Feel free to get in touch should you have further concerns. We would more than happy to assist.