Payment form errors

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    PrudentialSecurity
    Asked on September 30, 2019 at 11:27 AM

    Hello, I'm getting reports of a form returning an error each time it's submitted.  The form is set up to collect files and information, then to submit payment for the service.  A customer says it keeps returning an error each time they try to pay/submit. 

    Is there a error log hidden somewhere that I can take a look at?

    Is there a way to troubleshoot credit card transactions?

    The name of the form in my account is Prudential Employment Verification Payment Form

  • Profile Image
    Richie_P
    Answered on September 30, 2019 at 12:36 PM

    We do apologize for the inconvenience.

    When there is an issue or error in the Payment Field, an error message will show.

    May we know the error message when the form is submitted?

    I have checked your form and it seems to be setup correctly.


    Looking forward for your response.