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JBoggsAsked on September 30, 2019 at 11:42 AM
I don't think respondents are receiving my autoresponder email. Why not?
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KrisLei Jotform SupportReplied on September 30, 2019 at 1:06 PM
Hi,
As I have checked your form, I can see that you are using SMTP set up for the autoresponder email.
I also checked your mail logs and it's showing that all emails are sent successfully considering you are using SMTP. Please try to replace the Sender Email to noreply@formresponse.com and see if this resolves the issue as some email providers are strict in receiving emails and they may be blocking it.
For your reference: Setting up an Autoresponder Email
Let us know if you need further assistance.