My Account is suspended

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    Todd
    Asked on September 30, 2019 at 12:03 PM
    I'm having the same problem, but I can't log in to get to customer support because I am suspend  
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    stevenmarshall
    Answered on September 30, 2019 at 12:19 PM

    Hi Todd,

    It seems your form https://www.jotform.us/form/92495087372164 on your account was suspended because it is asking for sensitive information, SSN and Bank Details, which is against our Terms-of-Use.

    Please be aware that online form builders, including Jotform are being used for identity theft in the past.

    However, there are exceptions, here are some examples of businesses that require a Social Security number for legitimate purposes:
    • Insurance companies
    • Credit card companies, lenders, and any other company receiving a credit application from you
    • The three main credit reporting agencies: TransUnion, Equifax, and Experian
    • Any company that sells products or services that require notification to the IRS, including:
    - Investment advisors
    - Banks
    -Real estate purchases
    -Financial transactions over $10,000, such as automobile purchases; and other financial transactions


     If your purpose is not to collect SSN from the general public, but from your own customers; and if your business is among the list above and you comply with recommendations below, then we can make the exception:

    1. Add Terms of use widget (for your users to read and agree). This will surely make your forms not to be considered as guilty of phishing activities3. If possible, change the email address on your profile to one that shows your business domain rather than the public email address you currently show.

    2. Add a Signature widget where your users sign and agree to provide such sensitive information.

    3. If possible, change the email address on your profile to one that shows your business domain rather than the public email address you currently show.

    I did see you added a couple of widgets already in regards to SSN details. You would need to remove the Bank account information fields.

    I went ahead and reactivated your account.

    Please let us know if you have any further questions.

    Thank you

  • Profile Image
    Todd
    Answered on September 30, 2019 at 12:51 PM
    Thanks for your reply:
    I can't remove the bank account information field because we deposit funds
    from the customers merchant account into their bank account. How can I
    stay in compliance with JotFom?
    Please advise.
    Thanks,
    Todd
    AZO Card Service
    717-537-1084
    azocardsvc@gmail.com
    https://www.azocard.com
    ...
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    Ashwin
    Answered on September 30, 2019 at 02:08 PM

    Unfortunately it is not possible to add form field to collect bank account details as it violates our terms of use. Since my colleague already activated your account, please go ahead and delete the fields related bank account to avoid suspension of your account again.