My ActiveCampaign test integration button isn't working, it says invalid email.

  • mirrosalim
    Asked on September 30, 2019 at 5:49 PM

    Hi,

    For some reason when I test my intergrations with activecampaign it says some error with the email not valid and it does not trigger the automation in active campaign. Not sure what the problem is but it's on your end because the activeC integration works with a form from their websiet, it just doesnt wanna fire from yours...

  • Elton Support Team Lead
    Replied on September 30, 2019 at 7:05 PM

    I just tried activecampaign and it is working fine.

    My ActiveCampaign test integration button isnt working, it says invalid email Screenshot 60

    My ActiveCampaign test integration button isnt working, it says invalid email Screenshot 71

    I also tested it through form submission and it is working.

    My ActiveCampaign test integration button isnt working, it says invalid email Screenshot 82

    My ActiveCampaign test integration button isnt working, it says invalid email Screenshot 93

    When I check your form, I found out that you're only using a regular textbox field (Short Text Entry) for your email field. This could be the reason why it says invalid email. With the integration, the field type is very important so I would suggest replacing your current email field with the actual Email field, this might fix it. Example:

    My ActiveCampaign test integration button isnt working, it says invalid email Screenshot 104

    Make sure to download your form submissions first for your local copy since deleting a field also deletes its associated data.

  • mirrosalim
    Replied on October 1, 2019 at 2:30 PM

    It still not working. Did your change and its still giving me this messsage which is why I think the whole thing isn't working.1569954622Skärmavbild 2019 10 01 kl Screenshot 10

  • David JotForm Support Manager
    Replied on October 1, 2019 at 3:32 PM

    I have cloned your form, and matched the fields:

    1569958222matched Screenshot 10

    And the the information was received in ActiveCampaign:

    1569958289contact Screenshot 21

    We have cleared your forms cache, please try again. You may skip the "Test integration" button, and do a real submission in order to test it. Let us know if you need more help.