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mirrosalimAsked on September 30, 2019 at 5:49 PM
Hi,
For some reason when I test my intergrations with activecampaign it says some error with the email not valid and it does not trigger the automation in active campaign. Not sure what the problem is but it's on your end because the activeC integration works with a form from their websiet, it just doesnt wanna fire from yours... -
Elton Support Team LeadReplied on September 30, 2019 at 7:05 PM
I just tried activecampaign and it is working fine.
I also tested it through form submission and it is working.
When I check your form, I found out that you're only using a regular textbox field (Short Text Entry) for your email field. This could be the reason why it says invalid email. With the integration, the field type is very important so I would suggest replacing your current email field with the actual Email field, this might fix it. Example:
Make sure to download your form submissions first for your local copy since deleting a field also deletes its associated data.
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mirrosalimReplied on October 1, 2019 at 2:30 PM
It still not working. Did your change and its still giving me this messsage which is why I think the whole thing isn't working.
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David JotForm Support ManagerReplied on October 1, 2019 at 3:32 PM
I have cloned your form, and matched the fields:
And the the information was received in ActiveCampaign:
We have cleared your forms cache, please try again. You may skip the "Test integration" button, and do a real submission in order to test it. Let us know if you need more help.