Encrypted Form: How to send an autoresponder email to the submitter?

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    jnepolygraph
    Asked on September 30, 2019 at 07:57 PM

    There is no email being sent to the person completing my form online.

    I have everything selected correctly and I'm not sure what is wrong.

    I would like an email send to the Officer's email that completed my form.  I would also like for them to get a PDF of the completed form if possible.

    Or at least an email back of the completed form.


    thanks,

    Screenshot
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    Kevin_G
    Answered on September 30, 2019 at 08:57 PM

    I have checked your form and noticed it has the encryption feature turned on, unfortunately, it's not possible to send autoresponder emails with the encryption enabled. 


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    Kevin_G
    Answered on September 30, 2019 at 09:02 PM

    We may also open a feature request for this, please note that although we cannot provide a time frame, we would keep you updated via this thread. Let us know if you would like to proceed with the request. 

    Thanks. 

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    jnepolygraph
    Answered on September 30, 2019 at 09:51 PM
    Sure that would be great.
    Shon Thurman
    Certified Forensic Law Enforcement
    Polygraph Examiner, AAPP
    JNE Polygraph
    333 H St. Suite 5000
    Chula Vista, CA 91910
    www.jnepolygraph.com
    619-994-4633 Cell
    ...
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    jnepolygraph
    Answered on September 30, 2019 at 09:51 PM
    That makes sense.
    I created a link to allow the person to print the form before they hit the submit button.
    However, when they print it it will not print all the information inside the box only what is seen on the screen.
    What would you suggest for them to be able to have a copy of what they filled out ?
    Thanks.
    Shon Thurman
    Certified Forensic Law Enforcement
    Polygraph Examiner, AAPP
    JNE Polygraph
    333 H St. Suite 5000
    Chula Vista, CA 91910
    www.jnepolygraph.com
    619-994-4633 Cell
    ...
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    roneet
    Answered on September 30, 2019 at 11:16 PM

    I was able to replicate the issue with the long text entry field while we save it as a PDF.

    A workaround we can suggest you is to increase the width and height of the long text entry fields only when the Form is printed:

    1569899583888888888.gif

    I have injected the following CSS code in your Form:

    @media print {
     
      .form-textarea{
        width: 650px!important;
        height: 200px;
      }
    }

    To inject custom CSS please follow this guide:

    https://www.jotform.com/help/117-How-to-Inject-Custom-CSS-Codes

    Let us know if you have further questions.

    Thanks.