Received an email that my account will be disabled on October 1st

  • Heather D'Agostino
    Asked on September 30, 2019 at 8:07 PM

    I received an email that we reached our limit for the month. When is the form being disabled in Tuesday which is the new month of October. 

  • Mike_G JotForm Support
    Replied on September 30, 2019 at 8:54 PM

    I have checked the account associated with the email address you used in opening this post and I see that it has reached its monthly submissions limit. Monthly limits such as the submissions limit, reset every first of the month.

    Your account should activate as soon as the limit resets tomorrow.

    To learn more about your account's usages and limits, please see this guide — Understanding-Your-Account-Usage-Limits

    If you have other questions or concerns, please do not hesitate to let us know.

  • Heather2430
    Replied on September 30, 2019 at 9:08 PM

    But it says the form is going to be disabled tomorrow at 12pm. I posted a picture of the email.

    15698922254F38FAF7 D757 4D86 B315 C463F1 Screenshot 10

  • Mike_G JotForm Support
    Replied on September 30, 2019 at 9:30 PM

    The email you received is system generated and the date in that email depends on the date your account reached its limit. The system will still check your account status before it disables it due to being over limit. If it finds that the limit has already reset, which should be in less than 3 hours from now, it will not continue to disable your forms.

    I would still suggest that you monitor your account. If, in any case, you encounter any issues, please feel free to let us know so we can help you further.