Received an email that my account will be disabled on October 1st

  • Profile Image
    Heather D'Agostino
    Asked on September 30, 2019 at 08:07 PM

    I received an email that we reached our limit for the month. When is the form being disabled in Tuesday which is the new month of October. 

  • Profile Image
    Answered on September 30, 2019 at 08:54 PM

    I have checked the account associated with the email address you used in opening this post and I see that it has reached its monthly submissions limit. Monthly limits such as the submissions limit, reset every first of the month.

    Your account should activate as soon as the limit resets tomorrow.

    To learn more about your account's usages and limits, please see this guide — Understanding-Your-Account-Usage-Limits

    If you have other questions or concerns, please do not hesitate to let us know.

  • Profile Image
    Answered on September 30, 2019 at 09:08 PM

    But it says the form is going to be disabled tomorrow at 12pm. I posted a picture of the email.


  • Profile Image
    Answered on September 30, 2019 at 09:30 PM

    The email you received is system generated and the date in that email depends on the date your account reached its limit. The system will still check your account status before it disables it due to being over limit. If it finds that the limit has already reset, which should be in less than 3 hours from now, it will not continue to disable your forms.

    I would still suggest that you monitor your account. If, in any case, you encounter any issues, please feel free to let us know so we can help you further.