Form getting hung up on submission

  • Profile Image
    b2bcontact
    Asked on March 28, 2013 at 09:13 AM

    Hello, i'm experiencing an unusual issue with a form.  Please note that I cannot recreate this error on my side and it's only happening to one reported user (on two different machines).  When the submit button is clicked by this user, it gets hung up on the "Please Wait" message and never submits the form.  I have a practically identicle form set up on another page that this user has absolutely no problem submitting.  This user has has tried it on IE 9 and IE10 with two separate machines and apparently he has the same problem.

     

    I have never seen this happen in any forms in the past and would love to get a solution ASAP.

     

    The identical site that the user hasn't had a problem with is (http://www.presidio.com/orchestra)

     

    Please let me know if anything obvious stands our or this can be fixed.

     

    Thanks.

  • Profile Image
    KadeJM
    Answered on March 28, 2013 at 09:31 AM

    Could you please try asking the user that is having this trouble to clear their browser cache and then try again to see if this helps any.