Two users can not see the submit button

  • Profile Image
    prone
    Asked on March 28, 2013 at 09:18 AM

    Hi I have two forms.  The form in question is long and you do have to scroll.  Last week one visitor said they couldn't see the submit button.  I asked what browser and OS, they were using IE not sure what OS.  I think Windows.

    I wrote it off as user error.

    Today I got another complaint, same thing, they couldnt see the submit button.  I haven't heard back on platform or browser, but this is two now, so there is something to it.

    Have you ever heard of this error and have an idea of why this would be happening?

    FORM:

    http://www.pugrescueofnewengland.org/adopt

  • Profile Image
    jefreylandicho
    Answered on March 28, 2013 at 09:34 AM

    I have checked your form but was not able to reproduce the issue.

    However, I notice that the form you embed is too wide that could be causing the button to disappear.

    Please try adding the code below in your Forms Style Custom CSS

    .form-label-top { max-width:600px !important; }

    To get there, go to Setup & Embed then click the preferences icon.

    Click Forms Style and add the Code.

    If the issue still persist, please contact us again.