Jotform is not emailing me when i get an application

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    paulrogersgk
    Asked on March 28, 2013 at 12:57 PM

    I recieve my payment notification from PayPal but the jotform application does NOT send me the email like it used to. Why is this?

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    Welvin
    Answered on March 28, 2013 at 01:49 PM

    Hi Paul,

    Please try to check your Spam Folder then add noreply@jotform.com to your Safe Sender List or Contact List since you have this as your Sender Email.

    Just one thing I've found causing this to happen is that you forgot to select the "Sender Name". Please add any.

    For more information about this matter, please kindly check this guide: How to setup email alerts to prevent "emails not being received" issues.

    Thanks