- paulrogersgkAsked on March 28, 2013 at 12:57 PM
I recieve my payment notification from PayPal but the jotform application does NOT send me the email like it used to. Why is this?
- JotForm SupportWelvinAnswered on March 28, 2013 at 01:49 PM
Please try to check your Spam Folder then add firstname.lastname@example.org to your Safe Sender List or Contact List since you have this as your Sender Email.
Just one thing I've found causing this to happen is that you forgot to select the "Sender Name". Please add any.
For more information about this matter, please kindly check this guide: How to setup email alerts to prevent "emails not being received" issues.