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Creative Treasures Reveals (Debbie Ellis)Asked on October 2, 2019 at 12:23 PM
Can't log in. Why am I seeing the suspended
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denis_calin Jotform SupportReplied on October 2, 2019 at 1:21 PM
Hi Debbie!
I would like to apologize for the inconvenience. Your account was suspended because you are collecting Social Security numbers on your form without a Terms & Conditions widget and a signature widget. This violates our Terms of Use.
Please note that you are required to have the following 2 widgets on your form when collecting sensitive information such as Social Security numbers:
1. Terms & Conditions widget or Short Scrollable Terms widget for your customers to read and agree to provide sensitive information, such as their Social Security number.
2. The e-signature widget for your customers to sign, agreeing to provide sensitive information to you.
I have re-activated your account after deleting the offending field from your form. Please add the above-mentioned widgets to your form and you may re-add the field for collecting the Social Security numbers.