• Profile Image
    Creative Treasures Reveals (Debbie Ellis) 
    Asked on October 02, 2019 at 12:23 PM

    Can't log in.  Why am I seeing the suspended

    Screenshot
  • Profile Image
    denis_calin
    Answered on October 02, 2019 at 01:21 PM

    Hi Debbie!

    I would like to apologize for the inconvenience. Your account was suspended because you are collecting Social Security numbers on your form without a Terms & Conditions widget and a signature widget. This violates our Terms of Use.

    Please note that you are required to have the following 2 widgets on your form when collecting sensitive information such as Social Security numbers:

    1. Terms & Conditions widget or Short Scrollable Terms widget for your customers to read and agree to provide sensitive information, such as their Social Security number.

    2. The e-signature widget for your customers to sign, agreeing to provide sensitive information to you.

    I have re-activated your account after deleting the offending field from your form. Please add the above-mentioned widgets to your form and you may re-add the field for collecting the Social Security numbers.