Authorize.net returns a merchant login error

  • Profile Image
    DataMgrLou
    Asked on October 03, 2019 at 08:03 AM

    Student received error message, more than once, "Merchant login ID or password invalid or account is inactive".  Please advise...

  • Profile Image
    Richie_P
    Answered on October 03, 2019 at 08:50 AM

    The error means that your login details may not be correct. I would suggest to please generate a new transaction key and use that in the integration to see if that solves your problem.



    The following guide should help you: https://support.authorize.net/authkb/index?page=content&id=A682

    NOTE: Make sure not to include whitespaces in your username and password.

    Please give it a try and let us know if the issue still remains.