How can I put first name in autoresponder email?

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    Asked on October 03, 2019 at 10:40 AM

    How can I put the customer's first name in the autoresponder email? The merge tags don't seem to work anymore. I've got this — Hi {fullName:first}, — but it's not working.

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    Answered on October 03, 2019 at 10:55 AM

    Oh, solved.

    I discovered the problem. I got "{fullName:first}" from some other help post on the forums. I didn't realize that "fullName" is not the variable name my form uses for name. Instead, I needed to look down at the table Jotform generated and get the name variable name from there. As it happens the variable name is "name", not "fullName". 

    In this screenshot, you can see that I used the wrong variable name for name.

    1570114385Annotation 2019-10-03 104723.p

    In this screenshot. I have corrected it.

    1570114529Annotation 2019-10-03 105451.p

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    Answered on October 03, 2019 at 11:40 AM

    Thank you for sharing this information.

    It seems you have fixed the issue.

    If you need further assistance, let us know.