Reporting Issue

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    Asked on October 03, 2019 at 12:02 PM

    Good afternoon! I created a form in jotform and I have someone that submitted their information and their credit card did not go through. The reporting shows that they attempted an order, but I can't see what that order is. We use square for our purchases. She did say she entered a wrong credit card number the first time, and then corrected it before she submitted. Any advice? We had this happen a couple of times last year as well when we had our event. I have provided a screenshot where you will see I highlighted the issue. Thanks!

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    Answered on October 03, 2019 at 12:49 PM

    Hi @ghespta!

    It appears that the Square integration on your 2019 Fall Carnival Wristband Pre-Order form is currently in Test Mode:

    1570121120Screen Shot 2019-10-03 at 9.41

    Please click on the dropdown, select Live Mode and click on Connect with Square again and re-connect with your Square account.

    Please let us know if the issue persists. Thank you!